Frequently Asked Questions
Everything you need to know about our science-backed skincare and your shopping experience.
Are your products suitable for sensitive skin?
Yes, our products are formulated by dermatologists with clinical actives. However, we recommend checking the specific product description for the 'Sensitive Skin' tag and always performing a patch test before full application.
How long does it take for my order to be shipped?
We typically process and dispatch orders within 24 to 48 hours. Depending on your location, your package should arrive within 3 to 5 business days.
What is your return and refund policy?
We offer a 7-day return policy for products that are damaged, defective, or incorrect upon arrival. Please ensure the items are unused and in their original packaging to qualify for a full refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for a faster checkout.
How can I track the status of my order?
Once your order is shipped, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's website to monitor your delivery in real-time.
Are The Derma Co products fragrance-free?
Most of our active-based formulations are fragrance-free to minimize the risk of irritation. For products that do contain fragrance, we use hypoallergenic, IFRA-certified scents at minimal concentrations.