Returns & Exchange Policy
At The Derma Co, we strive to provide you with a seamless experience, but if you are not satisfied with your purchase, you can return or exchange products within 7 days of delivery. Please ensure that items are unused, in their original packaging, and accompanied by the invoice for a successful refund.
Initiate Request
Log in to your account or visit our 'Track Order' page to submit a return or exchange request within 7 days of receiving your package.
Quality Inspection
Once your request is raised, our team will review the details and images of the product to ensure it meets our return eligibility criteria.
Pickup Arrangement
After approval, we will schedule a free reverse pickup from your delivery address; please keep the product sealed and packed in its original box.
Refund Processing
Once the product reaches our warehouse and passes the final quality check, your refund will be credited to your original payment mode within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing